Customer Care
We’re here to help and keep things planty, punny, and stress-free!
At Pun-ny Pots, we pride ourselves on offering friendly, fast, and reliable customer care. Whether you have a question about an order, need help picking the perfect pot, or just want to chat about your plant obsession (we get it!), we’re always happy to help.
💬 Contact Us
Need assistance?
Reach out anytime!
We aim to respond within 1–2 business days.
📦 Order Support
If you have an issue with your order - damaged items, tracking questions, missing parcels - please contact us with:
- Your name
- Order number
- Description of the issue
- Photos if applicable
We’ll do our best to resolve it quickly.
🌱 Product Questions
Unsure what pot is best for your plant? Want a custom design? Curious about restocks?
Just message us - we love helping customers find the perfect match!
🚚 Shipping & Delivery
Our full Shipping Policy is available on our website.
We ship Australia-wide using Australia Post.
You’ll receive a tracking number once your order ships.
🔄 Returns & Refunds
We accept returns on damaged or faulty items only.
Please review our Returns & Refund Policy for full details.
🧽 Caring for Your Pot
All our pots are ceramic and should be handled with care.
To clean, wipe gently with a soft cloth and avoid harsh chemicals.
💚 Our Promise
We’re a small Perth-based business run by two plant-loving husbands.
We care deeply about our customers and your experience with us - thank you for supporting Pun-ny Pots and helping us keep the plant puns growing!