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Terms and conditions

Last updated: 22/11/2025

Welcome to Pun-ny Pots!

By accessing or purchasing from our BigCartel store, you agree to the following Terms & Conditions.

Please read them carefully.

1. General Information

Pun-ny Pots is an Australian small business selling planter pots, gifts, and related plant-themed products.

By using our site, you confirm you are at least 18 years old or have permission from a parent/guardian.

We reserve the right to update these terms at any time. Changes will appear on this page.

2. Products & Descriptions

We do our best to display products accurately, but:

  • Colours may vary due to screen settings
  • Measurements are approximate
  • As many items are handmade or hand-finished, slight variations or small imperfections are normal

These variations are not considered faults.

3. Pricing & Payments

All prices are listed in AUD (Australian Dollars).

We accept the payment options provided by BigCartel, including (where applicable):

  • PayPal
  • Stripe
  • Afterpay
  • Apple Pay / Samsung Pay (if enabled)

Prices may change at any time without notice.

4. Orders

By placing an order, you agree that:

  • All information provided is accurate
  • You are authorised to use the payment method provided

We reserve the right to refuse or cancel orders, including if:

  • A product becomes unavailable
  • There is an error in pricing
  • Fraud is suspected

If an order is cancelled, you will receive a refund.

5. Shipping & Delivery

Our Shipping Policy applies to all orders.

We use Australia Post for deliveries.

Once a parcel is handed to Australia Post, delays are outside our control.

Customers are responsible for tracking their parcels and contacting Australia Post regarding delivery issues.

6. Returns & Refunds

Our Returns & Refund Policy applies to all purchases.

We do not accept returns for change of mind.

Damaged or faulty items must be reported within 7 days of delivery with photos.

Custom items are final sale.

7. Lost or Stolen Parcels

Pun-ny Pots is not responsible for:

  • Incorrect addresses provided by the customer
  • Parcels marked as “delivered” by Australia Post
  • Parcels lost due to courier error

We will assist where possible but cannot guarantee replacements or refunds for these cases.

8. Intellectual Property

All content on our website — including logos, branding, product names, descriptions, and images — is the property of Pun-ny Pots.

You must not copy, reproduce, or use this content without permission.

9. Privacy

Your privacy is important to us.

Please refer to our Privacy Policy for more information on how we collect and use your personal information.

10. Website Use

You agree not to:

  • Interfere with the website’s operation
  • Attempt to bypass security
  • Use our content for illegal or unauthorised purposes

We may block access for inappropriate or harmful behaviour.

11. Liability

Pun-ny Pots is not responsible for:

  • Allergies or reactions to materials
  • Improper use of products
  • Damage caused by misuse
  • Loss resulting from delayed shipping

To the fullest extent permitted by law, our liability is limited to the purchase price of the product.

12. Contact Us

If you have questions about these Terms & Conditions, contact us at:

📧 [email protected]
🌱 Pun-ny Pots — Perth, Western Australia