Privacy policy

Last updated: 23/11/2025

At Pun-ny Pots, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your information when you shop with us through our BigCartel store.

1. Information We Collect

We collect information that helps us process your orders and provide a great shopping experience, including:

• Name
• Email address
• Phone number
• Billing & shipping address
• Payment details (processed securely — we do NOT store card information)
• Order details & purchase history
• Website usage data (via cookies and analytics tool)

2. How We Collect Information

We collect your information when you:

• Place an order
• Create an account
• Contact us
• Subscribe to emails
• Browse our website (cookies may collect anonymous data)

3. How We Use Your Information

We use your information to:

• Process and ship orders
• Send order confirmations & updates
• Respond to messages and support requests
• Improve website performance
• Send marketing emails (only if you opt-in)
• Prevent fraud and secure our website

4. Payments & Security

Payments on our store are processed through BigCartel’s trusted third-party payment providers (PayPal, Stripe, Afterpay, etc.).

We never see or store your full card information.

All personal information is stored securely and accessed only when required.

5. Sharing Your Information

We only share your details with third parties that help us run our business, including:

• Payment processors
• Australia Post / couriers
• BigCartel’s platform
• Email & analytics providers

We never sell your information.

6. Cookies

Our website uses cookies to:

• Keep track of your cart
• Improve site performance
• Provide analytics

You can disable cookies in your browser, but some features may not work correctly.

7. Your Rights

You have the right to:

• Request access to the information we hold
• Ask for corrections
• Request deletion of account data (unless required for tax or legal reasons)
• Unsubscribe from marketing at any time

Contact us at [email protected] for any requests.

8. External Links

Our store may contain links to other websites.

We are not responsible for their privacy practices—please review their policies.

9. Updates to This Policy

We may update this policy occasionally.
Changes will be posted on this page with the updated date.

10. Contact Us

For any privacy-related questions, please contact:
📧 [email protected]
🌱 Pun-ny Pots — Perth, Western Australia