FAQ

🪴 Do your pots come with plants?

No — all pots are sold without plants, unless stated otherwise.

📦 Do you ship Australia-wide?

Yes!

We ship to all states and territories using Australia Post.

🚀 Do you offer Express Post?

Absolutely — Express and Standard postage options are available at checkout.

📍 Do you offer local pickup?

Yes — pickup is available from the Perth Hills (Forrestfield area).

Details will be sent once your order is ready.

💳 What payment methods do you accept?

BigCartel accepts multiple secure payment options including:

• PayPal
• Stripe
• Visa / Mastercard / AMEX
• Apple Pay / Samsung Pay (if enabled)
• Afterpay

📅 How long will my order take to ship?

Orders are usually packed and dispatched within 1–3 business days.

During busy markets or holidays, this may take slightly longer.

❗ My pot arrived broken — what should I do?

Oh no!

Please email us within 7 days at [email protected] with photos of the damage and your order number.

We’ll organise a replacement or refund.

🔄 Do you accept returns for change of mind?

Unfortunately, no.

Due to the fragile nature of our products, we do not accept change-of-mind returns.

🎨 Can I request a custom pot?

Yes!

We love custom orders.

Submit your design ideas via our Contact page or email us, and we’ll bring your punny pot dreams to life.

🪴 Why does my pot have small marks or variations?

Many pots are hand-finished, so small variations such as brush strokes or dimples may appear.

These are normal, not faults — and make your pot unique!

📬 How do I track my order?

You’ll receive a tracking number via email once your order has shipped.

Enter it on the Australia Post website to follow your parcel.

🤝 Do you attend markets?

Yes — LOTS of them!

We post weekly updates on our Facebook & Instagram pages, so follow us to see where we’ll pop up next.